- All purchases will only be delivered upon full payment and clearance either via bank transfer or credit card payment.
- All orders are usually dispatched with tracking within 3business days. Once shipped, standard delivery is within 3-7 working day from the date of successful order if stock is available. In instances where there is special request, delivery lead-time will be subject to availability but we will keep customers well informed of their status of order.
- Due to import restrictions and strict requirements in other countries, we are unable to deliver every item internationally. Refer to each product’s eligibility for international delivery. For further enquiries, please contact us.
- The shipping fee are calculated according to the weight or volumetric weight whichever is higher. The final shipping and handling cost can be calculated from the shopping cart and shipping cost is final.
- To ensure the safety of your goods, we strongly suggest that you open your shipment for inspection at time of delivery before signing for it. If you find the following during inspection:
- Damage: you shall refuse to take delivery of the shipment and lodge a complaint with the courier service company
- Missing items or wrong items in shipment: when signing for delivery you may list the names, quantity and other information of missing items and lodge complaint with the courier service company
*Terms and conditions can be changed by onefamcare.com as deemed fit without prior notice